If you want anything added please message the mods and we will consider it. Recommending products not in the whitelist might result in your comment or post being removed and a ban imposed. Recommending a hardware/software solution as a comment to a post is acceptable. We do not allow posts asking for recommendations on hardware/software or recommendations comparing two or more hardware/software. We are not a recommendation or advertisement subreddit. ![]() Please do not take advantage of the community. This community is "free" as it is full of volunteers. No Amazon gift voucher or PayPal transfer. No offering of reward/compensation for solutions. Issues with account lockout on any of the above platforms (and all others) Google, Apple, Microsoft, Instagram, Facebook or any other account Password Only support for the related account can help you. Do not message us asking us to make an exception. ![]() We cannot assist with password or account issues. Please make your title and contents descriptive. Posts with "Help" or non-descriptive titles. Posts with an empty body, only a link in the body, title copied into the body, and/or lack of information in the body Submissions consisting of the following are considered incomplete and will be removed: Please read our new rules page for more in-depth rules. Please do not submit the same issue more than once within 24 hours. Do everything you can to reduce the effort of the wonderful folks offering to help you.Īfter solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag. State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Try to research your issue before posting, don't be vague. The subreddit is only for support with tech issues. Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc. Live Chat ~Enter Discord~ Submission Guidelines To be safe, I recommend that all users of CCleaner run a scan with Malwarebytes, and update to the latest version of CCleaner (5.34) via Patch My PC.Check out our Knowledge Base, all guides are compiled by our Trusted Techs. For all other users, if you have not already done so, we encourage you to update your CCleaner software to version 5.34 or higher.”īottom line, most people have a 64-bit Windows system, so they are probably not affected by this. Users of our cloud version have received an automated update. We want to thank the Avast Threat Labs for their help and assistance with this analysis.Īgain, we would like to apologize for any inconvenience this incident could have caused to our clients we are taking detailed steps internally so that this does not happen again, and to ensure your security while using any of our Piriform products. “At this stage, we don’t want to speculate how the unauthorized code appeared in the CCleaner software, where the attack originated from, how long it was being prepared and who stood behind it. In other words, to the best of our knowledge, we were able to disarm the threat before it was able to do any harm.” Users of CCleaner Cloud version have received an automatic update. Before delving into the technical details, let me say that the threat has now been resolved in the sense that the rogue server is down, other potential servers are out of the control of the attacker, and we’re moving all existing CCleaner v users to the latest version. We also immediately contacted law enforcement units and worked with them on resolving the issue. Based on further analysis, we found that the version of CCleaner and the version of CCleaner Cloud was illegally modified before it was released to the public, and we started an investigation process. ![]() A suspicious activity was identified on September 12th, 2017, where we saw an unknown IP address receiving data from software found in version of CCleaner, and CCleaner Cloud version, on 32-bit Windows systems. “We would like to apologize for a security incident that we have recently found in CCleaner version and CCleaner Cloud version. Piriform issued a press release to their Cleaner customers, users and supporters with more details: The Android version for phones doesn’t seem to be affected. The versions that were affected are CCleaner v and CCleaner Cloud v for 32-bit Windows PCs. ![]() Approximately 3% of their CCleaner customers, specifically those running 32-bit Windows 10, were affected. Piriform announced on Monday that on September 12th, 2017 they discovered that the 32-bit version of their CCleaner and CCleaner Cloud programs were infected with malware.
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